Frequently Asked Questions
Do we offer FREE shipping?
Yes! All equipment/supplies over $75 includes FREE shipping for the lower 48 states.
What are the restrictions for FREE 2 DAY EXPRESS shipping?
Must provide a physical address (NO PO BOX, APO, FPO, DPO) and orders must be in before 7AM PST on that business day. If your order is received on Monday before 7AM PST you should expect to receive it on or before Wednesday. If your order was received on Friday, you should receive it on Tuesday/Wednesday of the following week.
Is there a minimum order amount to qualify for FREE 2 DAY EXPRESS shipping?
No! As long as you choose the selected products under the FREE 2 DAY category. If you purchase other items not on the FREE 2 DAY category, those items may be shipped separately with a different delivery date.
Do we guarantee the FREE 2 DAY EXPRESS shipping?
Salon CA will ship out packages within the business day as long as the order was received before 7AM PST (not including holiday's) cut off time. We will guarantee to use the 2 day shipping service but we will not be responsible for any delays due to unforeseen circumstances of the shipping company.
Why are you prices so great?
We work closely with our manufacturer so that we can pass those low prices to our customer.
What types of payment method do you accept?
We accept all major credit cards and checks. Checks will have a 10 days waiting period to be cleared and payment must be fully received before merchandise can be shipped or picked up.
Do you price match?
Salon CA guarantees that our prices are the lowest available. If you found a lower price from another seller, Salon CA offers a price-match guarantee as long as it is the exact item and in stock.
How competitive are we?
If you have a quote from another seller, simply email us with that quote and we’ll try to beat that price.
Can I modify the items on your packages?
Unfortunately the packages cannot be modified, however simply call us and our knowledgeable sales team can customize a package that can meet your needs.
How can I find current coupon codes, specials and on sale items?
Salon CA offers coupon codes and specials via emailed newsletters. Sign up today and take advantage of our special offers. On sale items will be available online under the clearance section.
Can I customize an item?
No. All item is sold as is shown in the photo.
The item is out of stock, when will you be getting it back in?
Our inventory fluctuates, contact us so that we can provide you with a more accurate time frame.
Can I place a back order?
Yes, back orders may be offered if available and a 30% non-refundable deposit will be required.
What is the warranty on your merchandise?
Salon CA offers a 1 year parts warranty. Customer will be responsible for the shipping cost and assembling of the parts.
Do you ship international?
No. We currently do not ship international.
I live in Hawaii or Alaska, how much is the shipping cost?
Shipping cost varies based on the merchandise and delivery destination. Additional cost will apply therefore contact us and we will gladly assist you with getting a shipping quote.
I need my order sooner, what are my options?
We offer 1 – 3 business days expedited shipping for an additional fee. Let us know how soon you need it and we’ll provide you with a quote. The cut off time for the same day shipment is 1:00 pm PST and payment must be collected before expedited service.
How will my order be shipped?
Most items are shipped via standard ground shipping. A freight carrier may be used if the order weighs over 150lbs, large heavy packages and fragile items. Salon CA will determine the best way to have the order reach the destination safely.
Can I pick up my order instead of having it shipped?
Absolutely. Customers are welcome to pick up the merchandise once payment is made in-store. Simply contact us to schedule an appointment and we’ll have it ready when you get here.
My shop is not ready yet, can I place my order on hold?
Yes, orders may be placed on hold for a limited time frame. Customer may need to complete a Holding Merchandise Form to confirm the exact date to ship or pick up the order.
What is my order status? When will I receive my order?
When your order is shipped, tracking information will be automatically forwarded to the email that is associated with your payment. Orders can be shipped on the same day if payment has been received by 9AM PST. The majority of all orders will ship within 24 - 48 hours after payment is received. If payment is received during a weekend or holiday, shipment will take place the very next business day. Orders usually take 1-7 business days for delivery.
My shipping address is incorrect, how can I change my shipping address?
For security measures and our buyer's protection, we can only ship to the address that is provided on your payment. If for any reason you need to change that address, your order must be refunded and a new order with the correct address will need to be submitted.
I want to return an item or cancel my order, what should I do?
We offer a 30 days hassle free return policy. All returns must be in brand new condition and in original packaging. Customer is responsible for the shipping cost. When the item is returned to our location and passed inspection, refunds will be returned in the original form of payment. Rules and exclusions may apply, please refer to our return policy for more details.
I no longer need the final sale and closeout items, can I return it?
Unfortunately all final sale and closeout sale cannot be returned, exchanged or refunded.
I’ve just received my merchandise and it’s damage, what should I do?
Contact Salon CA immediately to report a claim and let us know exactly what is damaged. Our customer service representative will instruct you on what needs to be done. Facts such as photographs and/or video may be requested to support your claim.
I’m not satisfied with the clipper/ trimmer, how can I return it?
Due to sanitary reasons, returns, refund and exchanges are not accepted by Salon CA. If there is a defect, you may contact the manufacturer for a replacement.
My clipper/ trimmer looks used, what should I do?
All clippers and trimmers are brand new directly from the manufacturer. If you notice any hair and/ smudges, it is the result of the manufacturer testing the product. Contact the manufacturer if needed.
There’s a defect on my blade, what should I do?
All blades carry a 30 day manufacturer warranty. Any defective blades may be replaced by the manufacturer of the blade.