FAQ

ORDERING & PAYMENT

How to order online?

Select your item and add the item to your cart, then follow the checkout process.

How can I order a special order merchandise?

Please contact our office for more details.

I live in Hawaii or Alaska, how can I get the merchandise shipped to me?

For Hawaii and Alaska orders, additional shipping charges will apply. Please contact our office for a shipping quote.

I made a mistake or want to change my order?

Any changes to an order must be notified to our company immediately.

Does sales tax applies to my order?

Sales tax applies to all CA orders only.

What are my payment options:

• Visa • Mastercard • Discover • American Express • Google Checkout • PayPal

My total cost exceeded my daily limit, what should I do?

Please contact our company to process your order and payment.

I don't have a credit card, how else can I pay?

We can only accept US Postal Money Order or Paypal. Before we can ship the merchandise, the money order must be cleared. It's important to notify us about your order and we are aware the money order is your form of payment.

SHIPPING & RETURNS

I need my merchandise faster, what can I do?

We offer Express, Overnight, and Standard delivery. Additional shipping charges will apply for express (3 business days) and overnight delivery.

How long does it take for my order to be delivered?

Estimate shipping time is based on location:
West: 2-3 business days
Central: 3-5 business days
East: 5-7 business days

Where is my tracking information?

Once you order has been shipped, you will receive tracking information via your email. (This email may appear in your spam folder.) If you have not received tracking information after 3 business days, please contact us.

I need to make a bulk order, how much would shipping be?

First, gather a list with all desired merchandises. Contact us via email or phone with the entire list along with the shipping city and zip code and we will be able to determine the shipping quote. It's important to let us know if the shipping address is a residental or commercial building.

How I can return a merchandise and get a refund?

All new merchandise may be returned for a refund within 30 days of receipt unless otherwise stated. Return requests MUST be approved in advance and are subjected to a 25% restocking fee excluding original shipping cost. Please allow 3-4 business days for the refund to reflect on your account. All merchandise must be returned in their original condition and packaging. Failure to return merchandise without original box may void return. Refunds are contingent upon our Claims Department’s inspection and approval.

How can I return a final sale/ clearance merchandise?

All marked final sale and clearance merchandise cannot be returned for exchange, credit, or refunds.